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Perhaps they forgot to close the back door....
from a friend's LJ, for warning and sharing...:
"Another $2,000+ credit card fraud attempt hit my WAMU account this morning.
That's the second in about six weeks.
Thing is, this time it's against the new credit card number issued to me after
I closed my prior account due to the previous fraud event. The new card has
sat in my desk drawer with the little sticker still on it, not activated or
used in any way. No telephone shopping, no Web sites, no POS transactions.
Which means that the thief either broke into my house, copied down the info on
this one credit card without disturbing anything in my office and left again;
or WAMU's credit card data is insecure on their systems. There's simply no
other way the number could have gotten out except a hack against WAMU.
When I tried to explain this to the fraud agent, she wasn't interested. Not in
the script. So I talked to customer service and closed the account
permanently. There's no point in having another card re-issued if their back
end is insecure. She wasn't interested either. Also not in the script.
I very strongly suggest that if you have a WAMU credit card you close it
immediately. They are not able to keep customer financial data secure, and
they aren't interested in hearing from customers about the problem."
"Another $2,000+ credit card fraud attempt hit my WAMU account this morning.
That's the second in about six weeks.
Thing is, this time it's against the new credit card number issued to me after
I closed my prior account due to the previous fraud event. The new card has
sat in my desk drawer with the little sticker still on it, not activated or
used in any way. No telephone shopping, no Web sites, no POS transactions.
Which means that the thief either broke into my house, copied down the info on
this one credit card without disturbing anything in my office and left again;
or WAMU's credit card data is insecure on their systems. There's simply no
other way the number could have gotten out except a hack against WAMU.
When I tried to explain this to the fraud agent, she wasn't interested. Not in
the script. So I talked to customer service and closed the account
permanently. There's no point in having another card re-issued if their back
end is insecure. She wasn't interested either. Also not in the script.
I very strongly suggest that if you have a WAMU credit card you close it
immediately. They are not able to keep customer financial data secure, and
they aren't interested in hearing from customers about the problem."
no subject
Also, tell your friend to run a credit report immediately and see if there are any credit cards on there that she doesn't know about, or anything else that looks fishy. If her personal information has been compromised, identity theft is a real threat.
no subject
CORRECTION: "She" is a "he". Not gender biased, apparently, and my friends are running two female and two male having had trouble.